I worked at a company where they subcontracted their IT department out to a third party.
They charged $50 per IT ticket. Given this profit motive, they quickly discovered that when there was a network outage or some other infrastructure problem, if they "forgot" to send out an announcement about it, there would be a deluge of tickets, as hundreds of users would each report the same problem. They just raked in cash.
Engineering management's response was that people were to no longer report outages, because IT would already know, and there was no point in spending money needlessly.
One day, when the entire 5th floor had been network free for almost the entire day, I made my daily trek to the IT department (they had the good coffee maker), and casually asked, verbally, when they expected the 5th floor would be back online. It was the first they'd heard of it.
I wish I could say that I was surprised by that, but honestly, it was just a typical day in the wonderland that company was.
That is SO true. Learning how to spin crap was such an important skill. SO, SO glad I'm free of the cubicle world.
I worked at a company where they subcontracted their IT department out to a third party.
They charged $50 per IT ticket. Given this profit motive, they quickly discovered that when there was a network outage or some other infrastructure problem, if they "forgot" to send out an announcement about it, there would be a deluge of tickets, as hundreds of users would each report the same problem. They just raked in cash.
Engineering management's response was that people were to no longer report outages, because IT would already know, and there was no point in spending money needlessly.
One day, when the entire 5th floor had been network free for almost the entire day, I made my daily trek to the IT department (they had the good coffee maker), and casually asked, verbally, when they expected the 5th floor would be back online. It was the first they'd heard of it.
I wish I could say that I was surprised by that, but honestly, it was just a typical day in the wonderland that company was.